As a beginner, if you are looking for an easy and nicely paid job opportunity – career in a call center is the best bet. You must have heard a lot about call centers too; perhaps many of your friends are already working in them too. But do you know what call centers really are? How do they operate? What are the various services that they are offering to countries across the globe? This article will help you understand some of the facts that you must know before joining a call center.
Simply put: a call center is a centralized office where a large number of customer requests are handled over the phone. The calls may be inbound, i.e., you only receive the calls; or they may be outbound, where you make the calls for survey, telemarketing, follow-up, and support, etc.
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