A)Ensure that you don't go for the test on an empty stomach. Research shows that skipping meals reduces intellectual performance.
B)Stay calm; anxiety can affect your performance adversely.
C)Psychometric tests normally need no prior preparation. In case you have an idea of the type of test to expect, for example, numerical ability, then you might practice a few sums before you appear for the actual test.
D)Try to maintain both speed and accuracy, especially for timed tests.
E)You will almost certainly be taken through a practice or instruction stage before the test begins. This will give you the chance to try one or two practice items, before the actual test.
F)Listen carefully to the instructions given by the test administrator.
G)Get the most out of the examples or practice session. Do not hesitate to ask questions.
H)If you need a little more time for practice, ask for it.
Friday, December 19, 2008
Latest business process outsourcing (BPO) building offers flexibility and efficiency for the workers in field
This latest building from #1 business process outsourcing (BPO) office buildings developer Megaworld Corporation is guaranteed to offer the best location in Metro Manila when it comes to prestige, expenditure and overall client satisfaction. 1880 Eastwood Ave. is tailor-made to suit all kinds of BPO firms. It is operational 24 hours a day, seven days a week, has full back-up power, and the latest telecommunications services, guaranteeing consistent high-bandwidth and fiber optic cables.
The building has six elevators, and service facilities set up on both ends of the office floors. This means that all operations are conducted at the heart of the building, maximizing space and increasing efficiency. “We are offering the best real estate solutions for BPO companies,” Megaworld FVP for business development Jericho Go stated. 1880 Eastwood Ave.’s adaptable design can accommodate the shifting schedule specifications of various BPO clients.
BPOs have the option to lease the amount of space best suited to their needs and once they decide to expand, they have the option to lease adjacent spaces or floors as they see fit, creating wide and easy to manage spaces. Also, the building is adjacent to 1800 Eastwood Ave, and locators have the option to combine office space in both buildings.
Financial requirements are also taken into consideration. According to Go, “Megaworld allows for maximum flexibility in the negotiations of the terms of the lease that will allow BPO companies to remain competitive in the global marketplace.” Ultimately, the lease costs in Eastwood City over a span of 5-10 years will still offer significant savings, as opposed to lease costs in Makati given the same length of time.
Found in the center of a bustling and modern 24/7 community, the advantageous position of 1880 Eastwood Ave. offers modern amenities and entertainment along with a natural and relaxing environment.
The building has six elevators, and service facilities set up on both ends of the office floors. This means that all operations are conducted at the heart of the building, maximizing space and increasing efficiency. “We are offering the best real estate solutions for BPO companies,” Megaworld FVP for business development Jericho Go stated. 1880 Eastwood Ave.’s adaptable design can accommodate the shifting schedule specifications of various BPO clients.
BPOs have the option to lease the amount of space best suited to their needs and once they decide to expand, they have the option to lease adjacent spaces or floors as they see fit, creating wide and easy to manage spaces. Also, the building is adjacent to 1800 Eastwood Ave, and locators have the option to combine office space in both buildings.
Financial requirements are also taken into consideration. According to Go, “Megaworld allows for maximum flexibility in the negotiations of the terms of the lease that will allow BPO companies to remain competitive in the global marketplace.” Ultimately, the lease costs in Eastwood City over a span of 5-10 years will still offer significant savings, as opposed to lease costs in Makati given the same length of time.
Found in the center of a bustling and modern 24/7 community, the advantageous position of 1880 Eastwood Ave. offers modern amenities and entertainment along with a natural and relaxing environment.
Interview tips for attending BPO's.
The first will be the written test.What is a written test? Ask this question and there would be a hundred different response to it. More often than not, a written test at any interview is one or, the other form of a Psychometric test.
Now what is a Psychometric test?
The term 'psychometric' comes from two Greek words and, literally translated, means 'measurement of the mind'. The term 'measurement', as used here, does not mean that mental abilities or, qualities can be measured in the same way as physical quantities. Instead it infers that psychometrics involves a 'scientific' approach to the assessment of these abilities and qualities.Be as natural as possible and answer truly. Psychometric tests (especially the personality tests) have an in-built mechanism of detecting false responses. This is done by means of differently worded statements, which measure candidates on the same feature. So a false response from you would mean the end of the interview for you.
Psychometric tests are a useful aide in interviews. So do not look at it as an obstacle, rather treat it as a positive towards understanding your personality.
Psychometric tests cover areas ranging from intelligence, aptitude, values, emotions, motivation, personality, etc.
They have been created for three main reasons:
1.It is easier to get information from candidates through tests rather than through interviews/ counselling.
2.The information from these tests is more scientifically consistent than the information from an interview/ counselling session.
3.It is harder to get away with lying on a test than in an interview/ counselling session.
Things to keep in mind -
a.Psychometric tests generally have no 'right' or 'wrong' answers.
b.Your answer to any question should be the first response that comes to your mind.
c.Be honest with your answers and give answers that you feel describes you the best.
Now what is a Psychometric test?
The term 'psychometric' comes from two Greek words and, literally translated, means 'measurement of the mind'. The term 'measurement', as used here, does not mean that mental abilities or, qualities can be measured in the same way as physical quantities. Instead it infers that psychometrics involves a 'scientific' approach to the assessment of these abilities and qualities.Be as natural as possible and answer truly. Psychometric tests (especially the personality tests) have an in-built mechanism of detecting false responses. This is done by means of differently worded statements, which measure candidates on the same feature. So a false response from you would mean the end of the interview for you.
Psychometric tests are a useful aide in interviews. So do not look at it as an obstacle, rather treat it as a positive towards understanding your personality.
Psychometric tests cover areas ranging from intelligence, aptitude, values, emotions, motivation, personality, etc.
They have been created for three main reasons:
1.It is easier to get information from candidates through tests rather than through interviews/ counselling.
2.The information from these tests is more scientifically consistent than the information from an interview/ counselling session.
3.It is harder to get away with lying on a test than in an interview/ counselling session.
Things to keep in mind -
a.Psychometric tests generally have no 'right' or 'wrong' answers.
b.Your answer to any question should be the first response that comes to your mind.
c.Be honest with your answers and give answers that you feel describes you the best.
2008- A crucial year for the BPO industry in history
With the slowdown in the US economy, a strong rupee and questions over extension of the Software Technology Parks (STP) scheme looming large, 2008 will be a crucial year for the Indian BPO industry. While players and analysts agree the troubled American economy is unlikely to have a significant impact on the industry, the decision on STP-extension closer home is seen as a clincher.
Analyst firm Forrester has predicted that the US technology economy will flirt with recession but will post another decent growth year in 2008. “The US economy is expected to be weak in the first quarter of next year but will be stronger as the year progresses,” it said.
It’s the extension of the STP tax holiday, which expires in 2009, that tops the industry’s wish-list this year. “STP extension is important for India to remain competitive on the global platform where China and Philippines are offering 10-year tax holidays. Whether the tax holiday is extended or not will have a decisive impact on the BPO industry,” said Quatrro BPO Solutions managing director Raman Roy.
While it battles such issues, the industry is looking forward to some consolidation and heightened merger & acquisition (M&A) activity in 2008. “Captives, which is how this industry got started, are going to become rarer next year,” adds Mr Roy. While clarity on the Citi captive sale is expected to emerge next year, Aviva’s offshoring centres, too, are on the block.
Analysts also see greater investor interest, due to more realistic valuations. “One can expect greater interest among private equity (PE) firms to invest in BPO/ KPO firms. After an upbeat 2007 where valuations were a bit on the higher side, 2008 will bring more realistic valuations, giving a boost to consolidation,” says offshoring advisory firm Tholons president Pradeep Mukherji. The year 2008 assumes greater importance as the US goes to polls. While outsourcing has already become an election issue, more anti-outsourcing rhetoric is expected as the race hots up. “Wait till the first quarter of 2008 and the rhetoric against job-loss and outsourcing would gain ground to gain votes,” says US India Business Alliance vice-chairman Abhi Shah.
However, players think the impact would be insignificant. “Considering the recession in US, offshoring is an imperative and hence, anti-outsourcing rhetoric won’t have much impact. BPOs in India are going to benefit from the global credit crunch as companies will resort to more offshoring to minimise impact on falling margins,” said HCL BPO chief exec Ranjit Narsimhan. Adds ExlService Holdings president & COO Rohit Kapoor, “It’s expected that banks and other financial institutions will downsize staff in the first half of 2008. After the restructuring, these institutions will start outsourcing their back-office work to cut costs.”
The BPO industry could see some sobering in salary hikes in 2008. “Salary increases won’t be as dramatic as last couple of years. We expect a 9-12% wage hike, rather than a 15-17% hike as in the past. Also, we expect more and more companies to weave in the variable component into contracts at all levels,”
Analyst firm Forrester has predicted that the US technology economy will flirt with recession but will post another decent growth year in 2008. “The US economy is expected to be weak in the first quarter of next year but will be stronger as the year progresses,” it said.
It’s the extension of the STP tax holiday, which expires in 2009, that tops the industry’s wish-list this year. “STP extension is important for India to remain competitive on the global platform where China and Philippines are offering 10-year tax holidays. Whether the tax holiday is extended or not will have a decisive impact on the BPO industry,” said Quatrro BPO Solutions managing director Raman Roy.
While it battles such issues, the industry is looking forward to some consolidation and heightened merger & acquisition (M&A) activity in 2008. “Captives, which is how this industry got started, are going to become rarer next year,” adds Mr Roy. While clarity on the Citi captive sale is expected to emerge next year, Aviva’s offshoring centres, too, are on the block.
Analysts also see greater investor interest, due to more realistic valuations. “One can expect greater interest among private equity (PE) firms to invest in BPO/ KPO firms. After an upbeat 2007 where valuations were a bit on the higher side, 2008 will bring more realistic valuations, giving a boost to consolidation,” says offshoring advisory firm Tholons president Pradeep Mukherji. The year 2008 assumes greater importance as the US goes to polls. While outsourcing has already become an election issue, more anti-outsourcing rhetoric is expected as the race hots up. “Wait till the first quarter of 2008 and the rhetoric against job-loss and outsourcing would gain ground to gain votes,” says US India Business Alliance vice-chairman Abhi Shah.
However, players think the impact would be insignificant. “Considering the recession in US, offshoring is an imperative and hence, anti-outsourcing rhetoric won’t have much impact. BPOs in India are going to benefit from the global credit crunch as companies will resort to more offshoring to minimise impact on falling margins,” said HCL BPO chief exec Ranjit Narsimhan. Adds ExlService Holdings president & COO Rohit Kapoor, “It’s expected that banks and other financial institutions will downsize staff in the first half of 2008. After the restructuring, these institutions will start outsourcing their back-office work to cut costs.”
The BPO industry could see some sobering in salary hikes in 2008. “Salary increases won’t be as dramatic as last couple of years. We expect a 9-12% wage hike, rather than a 15-17% hike as in the past. Also, we expect more and more companies to weave in the variable component into contracts at all levels,”
NASSCOM-EVEREST India BPO Study ‘Roadmap 2012 - capitalizing on the expanding BPO landscape’- Report
NASSCOM, the premier trade body and ‘voice’ of the Indian IT-BPO industry, along with Everest Group, a global strategy consulting firm, today released the findings of the landmark study on India’s BPO industry, titled, NASSCOM-Everest India BPO Study - Roadmap 2012 - Capitalizing on the Expanding BPO Landscape. This study provides a comprehensive fact-based view of capabilities of sector, opportunities and growth imperatives for the Indian BPO industry and its key stakeholders. It sets the stage for the next wave of the industry’s growth.
Speaking at the launch, Som Mittal, President, NASSCOM said, “The Indian BPO sector has evolved tremendously since its inception, not only in its size but also in terms of maturity - service lines, service delivery capability and footprint. This US$ 11 billion industry today employs more that 700,000 people across 25 countries and accounts for approximately 40 percent of the global BPO offshore market thereby creating huge job opportunities and impacting the economy. The future potential is even larger. This study not only estimates the opportunity ahead but also lays down specific agenda for all stakeholders to help achieve this.”
Gaurav Gupta, Country Head, Everest Group added, “Though the initial focus was on moving activities regarded as non-core in order to cut costs, today an increasing number of buyers are showing the confidence to pursue complex global sourcing and transformational programmes with offshore providers, including third-parties and captives. This confidence reflects in the Indian BPO industry’s rapidly evolving capabilities and an exciting future for its stakeholders.”
The NASSCOM-Everest study presents a detailed, bottom-up analysis of the Indian BPO industry and perspectives from constituents including buyers, suppliers and captive BPO organizations. The effort covered over 60 percent of the Indian BPO market, with detailed findings and opportunity assessments in a variety if industries and functions. Adds Gaurav Gupta, “the report indicates a possible target of US$50 billion by 2012 for the Indian BPO industry. This reflects a 5-fold growth over the next five years and can create up over 2 million direct jobs in India.”
Raman Roy, Chairman and Managing Director, Quatrro said “The right choices by stakeholders of the Indian BPO industry will decide and impact this potential five-fold growth. Less than 5 percent of the total opportunity has been tapped till now, which is indicative of the enormous growth potential available to the industry. While the aspired target is aggressive – it is definitely achievable, and will bring huge payoffs to India’s economy, employment and development.”
The report outlines the need for significant collaboration between the industry, government and other stakeholders on a range of initiatives including education, infrastructure, country-competitiveness, and domestic BPO. Nikhil Rajpal, Global Services Practice Head, Everest Group, said “capturing the true benefits of this opportunity will require significant change to how buyers and suppliers operate in an increasingly competitive market for global services. The government will need to actively support and partner with the industry to ensure that India does not lose out on the opportunity to add up to 2.5% to its GDP by 2012.”
From a talent perspective, while the number of people required to capture a five-fold growth are available, there may be a requirement of employable talent, of which approximately 50 percent of the additional talent requirements will have to be met from Tier 2 and 3 cities in India, necessitating the creation of physical and social infrastructure in these cities.
Speaking at the launch, Som Mittal, President, NASSCOM said, “The Indian BPO sector has evolved tremendously since its inception, not only in its size but also in terms of maturity - service lines, service delivery capability and footprint. This US$ 11 billion industry today employs more that 700,000 people across 25 countries and accounts for approximately 40 percent of the global BPO offshore market thereby creating huge job opportunities and impacting the economy. The future potential is even larger. This study not only estimates the opportunity ahead but also lays down specific agenda for all stakeholders to help achieve this.”
Gaurav Gupta, Country Head, Everest Group added, “Though the initial focus was on moving activities regarded as non-core in order to cut costs, today an increasing number of buyers are showing the confidence to pursue complex global sourcing and transformational programmes with offshore providers, including third-parties and captives. This confidence reflects in the Indian BPO industry’s rapidly evolving capabilities and an exciting future for its stakeholders.”
The NASSCOM-Everest study presents a detailed, bottom-up analysis of the Indian BPO industry and perspectives from constituents including buyers, suppliers and captive BPO organizations. The effort covered over 60 percent of the Indian BPO market, with detailed findings and opportunity assessments in a variety if industries and functions. Adds Gaurav Gupta, “the report indicates a possible target of US$50 billion by 2012 for the Indian BPO industry. This reflects a 5-fold growth over the next five years and can create up over 2 million direct jobs in India.”
Raman Roy, Chairman and Managing Director, Quatrro said “The right choices by stakeholders of the Indian BPO industry will decide and impact this potential five-fold growth. Less than 5 percent of the total opportunity has been tapped till now, which is indicative of the enormous growth potential available to the industry. While the aspired target is aggressive – it is definitely achievable, and will bring huge payoffs to India’s economy, employment and development.”
The report outlines the need for significant collaboration between the industry, government and other stakeholders on a range of initiatives including education, infrastructure, country-competitiveness, and domestic BPO. Nikhil Rajpal, Global Services Practice Head, Everest Group, said “capturing the true benefits of this opportunity will require significant change to how buyers and suppliers operate in an increasingly competitive market for global services. The government will need to actively support and partner with the industry to ensure that India does not lose out on the opportunity to add up to 2.5% to its GDP by 2012.”
From a talent perspective, while the number of people required to capture a five-fold growth are available, there may be a requirement of employable talent, of which approximately 50 percent of the additional talent requirements will have to be met from Tier 2 and 3 cities in India, necessitating the creation of physical and social infrastructure in these cities.
BPO- Will China overtakes India as world fave....???
India's dominance as a low-cost outsourcing destination seems to be on the decline, with countries like China, Morocco and Hungary fast emerging as the preferred choices by IT services providers, a recent study says.
Focused on UK's top IT service providers, a study by Pierre Audoin Consultants (PAC) showed that China, Morocco and Hungary are the new locations of choice to set up offshore sourcing centres.
Pierre Audoin Consultants is a European market research and strategic consulting firm for Software and IT Services Industry (SITSI).
According to the study, since the beginning of January 2007, UK's 20 largest IT services suppliers have opened 21 new global delivery centres. However, of these only two are were located in India. Four such centres were set up in China, while Eastern Europe and Morocco had three each, the study added.
"India's position as the premier low-cost IT sourcing centre is not under serious threat in the near term. But what we are seeing is vendors (are) looking to reduce theirreliability on India's heated labour market...," Nick Mayes, a senior consultant at PAC, said in a statement
The 20 largest IT services vendors in the UK are based on rankings in PACs annual SITSI report. These include EDS, IBM, Fujitsu, Capgemini, Capita, Accenture, CSC, HP, BT Global Services and LogicaCMG.
The two new facilities launched in India were both outside the traditional hot spots of Bangalore and Mumbai, IBMs new centre has been set up in Noida, while Tata Consultancy Services' expansion site has come up at Hyderabad.
Focused on UK's top IT service providers, a study by Pierre Audoin Consultants (PAC) showed that China, Morocco and Hungary are the new locations of choice to set up offshore sourcing centres.
Pierre Audoin Consultants is a European market research and strategic consulting firm for Software and IT Services Industry (SITSI).
According to the study, since the beginning of January 2007, UK's 20 largest IT services suppliers have opened 21 new global delivery centres. However, of these only two are were located in India. Four such centres were set up in China, while Eastern Europe and Morocco had three each, the study added.
"India's position as the premier low-cost IT sourcing centre is not under serious threat in the near term. But what we are seeing is vendors (are) looking to reduce theirreliability on India's heated labour market...," Nick Mayes, a senior consultant at PAC, said in a statement
The 20 largest IT services vendors in the UK are based on rankings in PACs annual SITSI report. These include EDS, IBM, Fujitsu, Capgemini, Capita, Accenture, CSC, HP, BT Global Services and LogicaCMG.
The two new facilities launched in India were both outside the traditional hot spots of Bangalore and Mumbai, IBMs new centre has been set up in Noida, while Tata Consultancy Services' expansion site has come up at Hyderabad.
10 ideas For getting money Paid Surveys
1. Sign up to as many as survey sites you can, because although they pay small, if you save the pennies, the pounds will look after themselves.
2. Get a separate email address because you will got loads of emails (no spam for me yet surprisingly enough) and you don’t want to lose that invitation to tea from your mum in amongst all your survey stuff.
3. Get a Paypal account - I think it will make getting paid easier and you’ll able to keep track of all that cash that comes in. OK, you’ll be able to see when you reach a tenner.
4. Be honest in your replies. Don’t create multiple profiles like a prat.
5. Be creative in your answers when you have the chance - it makes it much more interesting.
5. Don’t give up your day job.
6. Do it because you’re primarily interested in making some extra money, but also because you want to have an opinion that is heard and occasionally you may even get a chance to test some product or other Like nose tweezers.
7. NEVER EVER pay for any of these Survey sites over the web. My opinion is that if you do, you deserved to have your ID theft, Nicked, Stolen. Which I can imagine is a real bugger.
8. Check your email regularly and do the surveys you receive asap. From what I’ve read of other people’s sites, the more reliable you are, the more surveys you’ll get, and the more times you’ll be able to take your loved one out for a nice meal.
9. Get roboform to fill out all the registration forms. Otherwise it can a bit dull when you’re asked if you have pets for the 50th time. Also use the same user id and password - it just makes life easier.
10. Keep records, of what surveys you’ve done, since I’ve also heard that some are a little less willing than others to pay out.
2. Get a separate email address because you will got loads of emails (no spam for me yet surprisingly enough) and you don’t want to lose that invitation to tea from your mum in amongst all your survey stuff.
3. Get a Paypal account - I think it will make getting paid easier and you’ll able to keep track of all that cash that comes in. OK, you’ll be able to see when you reach a tenner.
4. Be honest in your replies. Don’t create multiple profiles like a prat.
5. Be creative in your answers when you have the chance - it makes it much more interesting.
5. Don’t give up your day job.
6. Do it because you’re primarily interested in making some extra money, but also because you want to have an opinion that is heard and occasionally you may even get a chance to test some product or other Like nose tweezers.
7. NEVER EVER pay for any of these Survey sites over the web. My opinion is that if you do, you deserved to have your ID theft, Nicked, Stolen. Which I can imagine is a real bugger.
8. Check your email regularly and do the surveys you receive asap. From what I’ve read of other people’s sites, the more reliable you are, the more surveys you’ll get, and the more times you’ll be able to take your loved one out for a nice meal.
9. Get roboform to fill out all the registration forms. Otherwise it can a bit dull when you’re asked if you have pets for the 50th time. Also use the same user id and password - it just makes life easier.
10. Keep records, of what surveys you’ve done, since I’ve also heard that some are a little less willing than others to pay out.
Don’t Insult BPO Workers -Report
I’m a little tired of people equating BPO with the slave trade, and BPO workers with coolies. Take this article, for instance, which cites “the first major study of labour practices in Indian call centres,” and compares them with “Roman slave ships.” That is a ridiculous analogy, and it insults the people who work in BPO companies, who do so out of their own free will. They are not forced into taking up those jobs, and they do so presumably because they find it better than all the alternatives. They are aware of the working conditions that will be offered to them, and they can check out any time they want. Are these critics implying that BPO workers have made the wrong choices, and that they know better? This kind of condescending, self-righteous mindset is, sadly, rather too prevalent these days.When I was in college, in the early 1990s, it was unheard of for a graduate to get a job without having any additional qualifications. Today, an English-speaking graduate in any major city of India can easily find employment, contrary to a decade ago. The choices for young people have expanded, and that is a fantastic thing. It is a pity that there are still regressive people around who, instead of wanting to expand those choices further, bemoan the improvements that have taken place. Ivory towers are a perfect environment for self-delusion.
BPO companies show the sector has been quite well in its performances
The latest quarterly results of the BPO companies show the sector has been quite resilient in the face of multiple challenges: strengthening rupee, subprime problems and a possible demand slowdown in the US. However, high attrition rates, in excess of 50% in some cases, continue to be a serious concern for the industry. The listed BPOs that are delivering services primarily from India — Genpact, WNS, EXL and Firstsource — have notched up good sequential and year-on-year growth in revenue.
The bottom line, too, has grown well except in the case of WNS, which has taken a one-time hit due to its client mortgage lender First Magnus Financial Corporation going bankrupt. The BPO companies have managed to contain the currency risks largely through hedging. Genpact, for instance, is substantially hedged for its rupee costs for 2008 and 2009.
Geographical diversification has helped as well. Firstsource now has a better revenue split with the share of the US and UK coming down to 45% and 42% respectively, and that of India going up sharply to 13.2%. Most companies in the sector have even managed to improve operating margins.
The bottom line, too, has grown well except in the case of WNS, which has taken a one-time hit due to its client mortgage lender First Magnus Financial Corporation going bankrupt. The BPO companies have managed to contain the currency risks largely through hedging. Genpact, for instance, is substantially hedged for its rupee costs for 2008 and 2009.
Geographical diversification has helped as well. Firstsource now has a better revenue split with the share of the US and UK coming down to 45% and 42% respectively, and that of India going up sharply to 13.2%. Most companies in the sector have even managed to improve operating margins.
50% BPO staffers smoke regularly- Report
A stressed-out youngster who works odd hours and is addicted to his cigarette. If that's your image of a BPO employee, it may not be too way off. "Smoking is common in BPOs," say doctors from cancer hub, Tata Memorial Hospital, who have recently launched an ambitious study to track the tobacco consumption patterns in four BPOs in the city.
The two-year-long study was launched in August 2007 and preliminary findings showed that more than 50% of employees turned to cigarettes during work hours.Their concerns coincide with the growing emphasis on creating smoke-freenvironments, especially to keep youngsters away from passive smoke, which was the focus of the World Cancer Day observed on Monday.
While the BPOs in the study were no-smoking precincts, nothing stopped workers from taking a puff in their breaks, every two hours. So also, hookah bars nearby were also to blame for the addictive habit."Through the study, we are trying to understand why youngsters in BPOs who are generally educated and fall into the high income earning bracket take up smoking," said Dr Gauravi Mishra, consultant in preventive oncology at Tata Hospital.
As part of the study, doctors would also be initiating employees into behaviour therapy, pharmaco-therapy, education material and conducting focused group discussions to help workers kick the habit.But it's not just youngsters in BPOs we need to worry about. Head of Tata Hospital's preventive oncology, Dr S Shastri pointed out how school children, too, were being initiated into tobacco, many being just passive smokers. This was an area of concern as cancer is already among India's leading killers with 8 lakh Indians being diagnosed with cancer every year. "We should have zero-tolerance when it comes to tobacco exposure for school children. Passive smoking is particularly harmful to the metabolism of children and pregnant women," he said.
The statistics were alarming. The Global Youth Tobacco Survey showed that a stunning 13% of school children were using tobacco in some form and one in three students lived in homes where someone smoked. Another doctor pointed out how children were more harmed as they inhaled more air and in turn more carcinogens.Filmmaker and cancer survivor Anurag Basu joined the Tata doctors and Salaam Bombay Foundation in a smoke-free childhood campaign. He said, "When I was young, I thought it was macho to smoke. But looking back, I think one should be taught about the harmful effects of tobacco just as one is taught traffic rules, in school itself," he said. Basu was forced to quit smoking when he landed up in Tata hospital, years ago.
The two-year-long study was launched in August 2007 and preliminary findings showed that more than 50% of employees turned to cigarettes during work hours.Their concerns coincide with the growing emphasis on creating smoke-freenvironments, especially to keep youngsters away from passive smoke, which was the focus of the World Cancer Day observed on Monday.
While the BPOs in the study were no-smoking precincts, nothing stopped workers from taking a puff in their breaks, every two hours. So also, hookah bars nearby were also to blame for the addictive habit."Through the study, we are trying to understand why youngsters in BPOs who are generally educated and fall into the high income earning bracket take up smoking," said Dr Gauravi Mishra, consultant in preventive oncology at Tata Hospital.
As part of the study, doctors would also be initiating employees into behaviour therapy, pharmaco-therapy, education material and conducting focused group discussions to help workers kick the habit.But it's not just youngsters in BPOs we need to worry about. Head of Tata Hospital's preventive oncology, Dr S Shastri pointed out how school children, too, were being initiated into tobacco, many being just passive smokers. This was an area of concern as cancer is already among India's leading killers with 8 lakh Indians being diagnosed with cancer every year. "We should have zero-tolerance when it comes to tobacco exposure for school children. Passive smoking is particularly harmful to the metabolism of children and pregnant women," he said.
The statistics were alarming. The Global Youth Tobacco Survey showed that a stunning 13% of school children were using tobacco in some form and one in three students lived in homes where someone smoked. Another doctor pointed out how children were more harmed as they inhaled more air and in turn more carcinogens.Filmmaker and cancer survivor Anurag Basu joined the Tata doctors and Salaam Bombay Foundation in a smoke-free childhood campaign. He said, "When I was young, I thought it was macho to smoke. But looking back, I think one should be taught about the harmful effects of tobacco just as one is taught traffic rules, in school itself," he said. Basu was forced to quit smoking when he landed up in Tata hospital, years ago.
Call centers and business process outsourcing at now a days
Call centers and business process outsourcing providers are among industry sectors in India that are likely to cut more than 25% of their staffing soon, according to a report by a trade body.The Associated Chambers of Commerce and Industry of India (ASSOCHAM) said on Wednesday that companies in those sectors were faced with shrinking margins.
The prediction comes as the Diwali festival in India draws to a close. Companies postponed layoffs until the festival was over on humanitarian grounds, ASSOCHAM said.
Earlier this month, top Indian outsourcers like Infosys, Wipro and Tata Consultancy Services reported slower revenue and profit growth in the quarter to Sept. 30. These companies get most of their revenue from the U.S. and Europe, with a large number of their customers in the troubled banking and financial services sectors. (Listen to a podcast asking whether outsourcers can survive the down economy.)India's economy is also slowing down. The country's central bank, the Reserve Bank of India, last week cut its estimate for the country's gross domestic product growth for the fiscal year ending next March 31 to a range of 7.5% to 8%, from an earlier forecast of 8%.New hiring by India's IT and services outsourcing industry has slowed down, but companies are not yet considering large-scale cuts, according to analysts.
The prediction comes as the Diwali festival in India draws to a close. Companies postponed layoffs until the festival was over on humanitarian grounds, ASSOCHAM said.
Earlier this month, top Indian outsourcers like Infosys, Wipro and Tata Consultancy Services reported slower revenue and profit growth in the quarter to Sept. 30. These companies get most of their revenue from the U.S. and Europe, with a large number of their customers in the troubled banking and financial services sectors. (Listen to a podcast asking whether outsourcers can survive the down economy.)India's economy is also slowing down. The country's central bank, the Reserve Bank of India, last week cut its estimate for the country's gross domestic product growth for the fiscal year ending next March 31 to a range of 7.5% to 8%, from an earlier forecast of 8%.New hiring by India's IT and services outsourcing industry has slowed down, but companies are not yet considering large-scale cuts, according to analysts.
BPO opportunity seen in UK due to UK shortage because of " knowledged workers"
The current shortage of "knowledge workers" in the United Kingdom is good news for the country's outsourcing push in Europe.
A recent report from The Work Foundation, a London-based research and consultancy firm, said that the UK will need to attract more highly skilled workers from overseas for its high technology and "'knowledge intensive" industries.
The report's author noted that numbers are "relatively low," with only 167,000 high skilled workers in the country.
Reached for comment, Stephanie Weber, European IT Services Center (EITSC) business development manager, said UK companies have been suffering from the skills shortage for some time now.
According to the report, Filipinos are the third largest group of highly-skilled migrant workers, with a population of around 10,000. Indian nationals are by far the largest group with more than 45,000 followed by about 25,000 workers from the United States.
Next to the Philippines is South Africa (8,000) and Australia (6,500).
Under the previous work permit regime in the UK, 24 percent of highly skilled migrants were ICT professionals, 13 per cent were service managers and almost 10 percent in the healthcare sector.
A recent report from The Work Foundation, a London-based research and consultancy firm, said that the UK will need to attract more highly skilled workers from overseas for its high technology and "'knowledge intensive" industries.
The report's author noted that numbers are "relatively low," with only 167,000 high skilled workers in the country.
Reached for comment, Stephanie Weber, European IT Services Center (EITSC) business development manager, said UK companies have been suffering from the skills shortage for some time now.
According to the report, Filipinos are the third largest group of highly-skilled migrant workers, with a population of around 10,000. Indian nationals are by far the largest group with more than 45,000 followed by about 25,000 workers from the United States.
Next to the Philippines is South Africa (8,000) and Australia (6,500).
Under the previous work permit regime in the UK, 24 percent of highly skilled migrants were ICT professionals, 13 per cent were service managers and almost 10 percent in the healthcare sector.
Make Moneymaking with Your websites
Frankly if you don't have knowledge of computers and internet, your chances are very slim of making on internet. So, you want to make money from web site ! Like you I decided to make money from my website. It took me whole 6 months to know all about this fascinating way of making money from home.
Have you ever wondered how do websites make money ? Answer is simple. Websites turn to a host of money making activities like affiliate programs. Website is the ultimate money making machine, it earns even when you are sleeping. So instead of earning few $s from 10 different websites, it is wise to have your own website and only effort you have to put is to make your website popular, in return you can earn hundreds of dollar every month.
Anyone who has a website, or can build a website, has a great basis for making money online. Any web site can get advertisers even if it is relatively unknown. Most of the websites, now a days earn extra income from this great opportunity called Pay-Per-Click Contextual Advertising.
Another way, by which web sites earn money are Affiliate Programs. So, what are Affiliate Programs - Affiliate programs allow you to make money from your website by displaying advertisements on your pages and receiving commissions per click through or product sold. Affiliate programs are another way of making your web site profitable. Affiliate Network is an intermediary from where you can choose affiliate program from a wide range. The process to join a Affiliate program/network is very simple. Just visit their site and fill their application form. You will get instant consent in some programs while in others manual checking of your application is done. On approval, you will get a piece of HTML code, to be cut and pasted on your website.
If you don't have a website, no problem just make one, these days making website is a fun with the availability of HTML editors like Dreamweaver.
Now , if you are planning to design your website in order to make money. I would advice you to read following sections, so that when your website is up on net, it is fully optimized for various search engines, because most of the traffic you site is going to get from these search engines, and best of it, for no extra cost.
Have you ever wondered how do websites make money ? Answer is simple. Websites turn to a host of money making activities like affiliate programs. Website is the ultimate money making machine, it earns even when you are sleeping. So instead of earning few $s from 10 different websites, it is wise to have your own website and only effort you have to put is to make your website popular, in return you can earn hundreds of dollar every month.
Anyone who has a website, or can build a website, has a great basis for making money online. Any web site can get advertisers even if it is relatively unknown. Most of the websites, now a days earn extra income from this great opportunity called Pay-Per-Click Contextual Advertising.
Another way, by which web sites earn money are Affiliate Programs. So, what are Affiliate Programs - Affiliate programs allow you to make money from your website by displaying advertisements on your pages and receiving commissions per click through or product sold. Affiliate programs are another way of making your web site profitable. Affiliate Network is an intermediary from where you can choose affiliate program from a wide range. The process to join a Affiliate program/network is very simple. Just visit their site and fill their application form. You will get instant consent in some programs while in others manual checking of your application is done. On approval, you will get a piece of HTML code, to be cut and pasted on your website.
If you don't have a website, no problem just make one, these days making website is a fun with the availability of HTML editors like Dreamweaver.
Now , if you are planning to design your website in order to make money. I would advice you to read following sections, so that when your website is up on net, it is fully optimized for various search engines, because most of the traffic you site is going to get from these search engines, and best of it, for no extra cost.
Tuesday, September 16, 2008
Data Entry Job- Able To Get Start Easily
Most of the cases, the online data entry companies that offer data entry jobs only require that you fill out a registration form and have a computer with internet and a valid e-mail address. Most of these companies do ask for a start up or registration fee. The fee doesn't cost much compared to what you'll gain later.
Why do you need to pay registration fee i.e. online data entry initial start up fee?
The registration fee i.e. initial start up fees cover the software, e-books and any training material that they will send to you.
Note: The companies usually do not allow you to deduct the fee from your online data entry income as the fee comes from the service provider whereas the income that you'll be receiving comes from the company you will be engaged to for your data entry work. In other words, you will still have to pay the registration fee.
From my point of view, online data entry field offers great opportunities where many people have already made good money and able to make this as their main source of income.
If you are thinking of working from home, online data entry job would be a great source to consider and look at.
Why do you need to pay registration fee i.e. online data entry initial start up fee?
The registration fee i.e. initial start up fees cover the software, e-books and any training material that they will send to you.
Note: The companies usually do not allow you to deduct the fee from your online data entry income as the fee comes from the service provider whereas the income that you'll be receiving comes from the company you will be engaged to for your data entry work. In other words, you will still have to pay the registration fee.
From my point of view, online data entry field offers great opportunities where many people have already made good money and able to make this as their main source of income.
If you are thinking of working from home, online data entry job would be a great source to consider and look at.
Work From Home - Data Entry Business
Home based data entry work is one of the fastest growing businesses in the world. It is becoming a passion to work from home and make money online. Thousands of companies in the US and European countries had already started outsourcing their data entry positions, thus saving millions of dollars associated with employees. This can be good news for the people who want to work from home.
As a result of outsourcing data entry positions, companies are currently looking for data entry workers worldwide to enter data online. There are no specialized skills to get yourself prepared for the data entry position. All you need is an internet connected computer (or laptop) and basic typing skills. One should be comfortable with basic internet operations like web mail (gmail, yahoo, sify etc), Windows OS, and MSWord as most of the work is coping and pasting. An hour of practice will make you understand the work very clearly. There you are ready to earn your living through online data entry; hence, can work from home. Moreover, there is no limitation that the data entry work should be done from a particular location. So everyone can avail this opportunity! Work from home irrespective of the continent. This work from home data entry is available to everyone worldwide!
You have full liberty choosing the work hours, day or night. You could enter the data while sitting at home in your pajamas. You can enjoy the rest of time with your family, play with kids and have some fun. No restrictions on when and how many hours to work. Most people work for 2-3 hrs a day. So students, work from home. Moms and retired men and women are making extra cash. Even some people are leaving their full time jobs and earning a substantial income online!
The advantage of data entry business is:
Everyone can do it with minimum skills.
There is no need of creating or maintaining a website.
You need not deal with customers or follow up on leads!
You need not talk to any customers on phone!
You need mail any customers!
Flexibility to work in your free hours.
Taking the advantage of the money involved in data entry home-based business, some scammers ask you to pay money. It should be remembered that you should never pay anyone to secure a job. If a person is going to employ you, they should pay you. It could be a legitimate one if somebody is asking a fee for information or training material or to join a program. They could train the people. But this service has to be checked with respect to the popularity of the program. If they are refunding the amount within a fixed deadline, it could be considered as a legitimate based on the trustworthiness and the popularity of the service.
Search Engines like Google, Yahoo and MSN are the best way to protect yourself from data entry scammers. Just by typing data entry business reviews one can find unbiased reviews of data entry business programs. It is one of the fastest way to find the honest ness of the data entry work from home businesses. The other way is to get the direct views of the real users and their experiences in the forums. Various forums like digital point, associate programs, sitepoint can guide in getting the first hand information regarding the data entry work from home opportunities.
The key to make money online is knowing how and where to start. Without the right starting point you will waste precious time and money in searching a reliable home based work. But research is necessary. This will take some time but it will outline the best way to secured long-term high paying data entry jobs and the necessary information regarding them. Although date entry work online can be done on a part-time basis, your income can easily match the amount you would receive working at a full time job.
The data entry work from home business opportunity is 100% legitimate and the amount of success purely depends on the time and effort you put in. If you are serious, and are willing to put forth some time and effort, it could be a life changing profession.
As a result of outsourcing data entry positions, companies are currently looking for data entry workers worldwide to enter data online. There are no specialized skills to get yourself prepared for the data entry position. All you need is an internet connected computer (or laptop) and basic typing skills. One should be comfortable with basic internet operations like web mail (gmail, yahoo, sify etc), Windows OS, and MSWord as most of the work is coping and pasting. An hour of practice will make you understand the work very clearly. There you are ready to earn your living through online data entry; hence, can work from home. Moreover, there is no limitation that the data entry work should be done from a particular location. So everyone can avail this opportunity! Work from home irrespective of the continent. This work from home data entry is available to everyone worldwide!
You have full liberty choosing the work hours, day or night. You could enter the data while sitting at home in your pajamas. You can enjoy the rest of time with your family, play with kids and have some fun. No restrictions on when and how many hours to work. Most people work for 2-3 hrs a day. So students, work from home. Moms and retired men and women are making extra cash. Even some people are leaving their full time jobs and earning a substantial income online!
The advantage of data entry business is:
Everyone can do it with minimum skills.
There is no need of creating or maintaining a website.
You need not deal with customers or follow up on leads!
You need not talk to any customers on phone!
You need mail any customers!
Flexibility to work in your free hours.
Taking the advantage of the money involved in data entry home-based business, some scammers ask you to pay money. It should be remembered that you should never pay anyone to secure a job. If a person is going to employ you, they should pay you. It could be a legitimate one if somebody is asking a fee for information or training material or to join a program. They could train the people. But this service has to be checked with respect to the popularity of the program. If they are refunding the amount within a fixed deadline, it could be considered as a legitimate based on the trustworthiness and the popularity of the service.
Search Engines like Google, Yahoo and MSN are the best way to protect yourself from data entry scammers. Just by typing data entry business reviews one can find unbiased reviews of data entry business programs. It is one of the fastest way to find the honest ness of the data entry work from home businesses. The other way is to get the direct views of the real users and their experiences in the forums. Various forums like digital point, associate programs, sitepoint can guide in getting the first hand information regarding the data entry work from home opportunities.
The key to make money online is knowing how and where to start. Without the right starting point you will waste precious time and money in searching a reliable home based work. But research is necessary. This will take some time but it will outline the best way to secured long-term high paying data entry jobs and the necessary information regarding them. Although date entry work online can be done on a part-time basis, your income can easily match the amount you would receive working at a full time job.
The data entry work from home business opportunity is 100% legitimate and the amount of success purely depends on the time and effort you put in. If you are serious, and are willing to put forth some time and effort, it could be a life changing profession.
Work And Earn From Home By Data Entry Jobs
As more companies are looking for ways to save money, the number of work from home data entry jobs are increasing. Corporations are looking at ways to cut excess costs, and by creating work from home data entry jobs, companies do not have to pay a number of the benefits and other costs associated with staffing an office. If you have the right skills, you may find that work from home data entry jobs may be just the right fit for your desire to work out of your home.
If you are considering work from home data entry as a career, you will need to take into a few considerations about work from home data entry jobs. Most often these jobs are not full-time, meaning they do not come with benefits like vacation, health insurance, and more. You will have to make sure that you can provide those items on your own. By not paying benefits, companies can save significantly.
Since your work from home data entry job may not be full-time, you may have to expand your search for companies that are hiring work from home data entry people. You can look in a variety of resources to find work from home data entry positions. These jobs are advertised in the classifieds and on the web. You can find a number of work from home data entry jobs on several work from home websites.
If you are looking for work from home data entry positions, you need to be sure that you are looking at legitimate positions. For all the legitimate work from home data entry jobs available, there are some people out there that will use your desire to work out of your home to take advantage of you.
Be sure you do not fall for any work from home data entry job scams. Never pay anyone for data entry jobs. There are plenty of places to look for work from home data entry jobs for free. Also, beware of any company promising your work from home data entry positions in exchange for your personal or financial information. Be sure to check into any company you are considering working with to make sure you are being hired for legitimate work from home data entry jobs.
What skills do you need for work from home data entry jobs? Basically you should have the ability to use a computer well. You should be able to read and count. Yet more advanced skills may be needed, as some data entry also involves proofreading, editing, and more advanced knowledge on certain subjects. Many companies require that you have access to a computer, phone line, and sometimes even a fax. You will also need to be diligent in getting work done and maintaining deadlines.
If you are considering work from home data entry as a career, you will need to take into a few considerations about work from home data entry jobs. Most often these jobs are not full-time, meaning they do not come with benefits like vacation, health insurance, and more. You will have to make sure that you can provide those items on your own. By not paying benefits, companies can save significantly.
Since your work from home data entry job may not be full-time, you may have to expand your search for companies that are hiring work from home data entry people. You can look in a variety of resources to find work from home data entry positions. These jobs are advertised in the classifieds and on the web. You can find a number of work from home data entry jobs on several work from home websites.
If you are looking for work from home data entry positions, you need to be sure that you are looking at legitimate positions. For all the legitimate work from home data entry jobs available, there are some people out there that will use your desire to work out of your home to take advantage of you.
Be sure you do not fall for any work from home data entry job scams. Never pay anyone for data entry jobs. There are plenty of places to look for work from home data entry jobs for free. Also, beware of any company promising your work from home data entry positions in exchange for your personal or financial information. Be sure to check into any company you are considering working with to make sure you are being hired for legitimate work from home data entry jobs.
What skills do you need for work from home data entry jobs? Basically you should have the ability to use a computer well. You should be able to read and count. Yet more advanced skills may be needed, as some data entry also involves proofreading, editing, and more advanced knowledge on certain subjects. Many companies require that you have access to a computer, phone line, and sometimes even a fax. You will also need to be diligent in getting work done and maintaining deadlines.
Data Entry Jobs From Home
Millions of visitors all over the Internet are looking for viable ways to do Data Entry From Home for Money. This may be the most popular marketplace in the Work At Home arena.
Hundreds of searches daily can be seen looking for phrases like data entry jobs from home, data entry, free work from home data entry, data entry clerk, and work at home data entry jobs.
Why not work at home. You are able in many cases to make more money in less time, spend more time with your family and do it all from the comfort of your home. This is not just in America, people all around the world are taking advantage of this money making market place. With the growth of the Internet one can literally start working from home in minutes with a company on the other side of the world. What's even better is that in most cases you work from home and either get paid via PayPal, Direct Deposit or have a check mailed to you weekly, bi-weekly or monthly. This is amazing to me!
I did considerable research and highlighted the best companies in my opinion on the Internet on a specific landing page. There are so many scams out there one has to be careful to exercise caution. It is mandatory that you either use a web site like mine, but not necessarily mine or be prepared to do hours of research on these companies are you will more than likely be doomed to failure.
There are many viable programs in the data entry area, whether it be specific Data Entry programs, Type at Home programs, Medical Transcription and Online Paid Surveys. There is a good selection, which means you can join one or two of the ones that fit you skill sets and more importantly programs that you feel comfortable with.
Most people have the skill sets required. Heavens if you can type a little bit, have a computer, access to the Internet, printer, and some free time your good to go.
I tried to find programs that would compliment each other, because many people like to do more than one as the time restraints are minimal.
Another reason many people will join more than one program is the cost is so minimal. If you consider the type of money you can make, it's truly hard to believe the small fees these companies charge. That is one of the reasons that this area is so popular.
I try on my website and I suggest you look for programs that have a good product, training, Support, good payment history and step-by-step guidance on how to succeed with their program. I also look when possible for programs that have a money back guarantee.
Remember, you have to put in some work from home to get paid working from home. Don't fall into the get paid for nothing crowd, because you will more than likely be disappointed if you do.
Hundreds of searches daily can be seen looking for phrases like data entry jobs from home, data entry, free work from home data entry, data entry clerk, and work at home data entry jobs.
Why not work at home. You are able in many cases to make more money in less time, spend more time with your family and do it all from the comfort of your home. This is not just in America, people all around the world are taking advantage of this money making market place. With the growth of the Internet one can literally start working from home in minutes with a company on the other side of the world. What's even better is that in most cases you work from home and either get paid via PayPal, Direct Deposit or have a check mailed to you weekly, bi-weekly or monthly. This is amazing to me!
I did considerable research and highlighted the best companies in my opinion on the Internet on a specific landing page. There are so many scams out there one has to be careful to exercise caution. It is mandatory that you either use a web site like mine, but not necessarily mine or be prepared to do hours of research on these companies are you will more than likely be doomed to failure.
There are many viable programs in the data entry area, whether it be specific Data Entry programs, Type at Home programs, Medical Transcription and Online Paid Surveys. There is a good selection, which means you can join one or two of the ones that fit you skill sets and more importantly programs that you feel comfortable with.
Most people have the skill sets required. Heavens if you can type a little bit, have a computer, access to the Internet, printer, and some free time your good to go.
I tried to find programs that would compliment each other, because many people like to do more than one as the time restraints are minimal.
Another reason many people will join more than one program is the cost is so minimal. If you consider the type of money you can make, it's truly hard to believe the small fees these companies charge. That is one of the reasons that this area is so popular.
I try on my website and I suggest you look for programs that have a good product, training, Support, good payment history and step-by-step guidance on how to succeed with their program. I also look when possible for programs that have a money back guarantee.
Remember, you have to put in some work from home to get paid working from home. Don't fall into the get paid for nothing crowd, because you will more than likely be disappointed if you do.
Monday, September 15, 2008
Software Industry
The software industry comprises businesses involved in the development, maintenance and publication of computer software. The software industry started in the mid-1970s at the time of the personal computer revolution. The industry also includes software services, such as training and consultancy. The largest and most profitable of software companies are located in the United States. As of 2006, the client software industry is dominated by Microsoft[citation needed]. Software Magazine's 500 list in 2005 shows the total amount of revenue brought in by software companies per locale, with the highest being California due to Silicon Valley and the amount of Fortune 500 software companies residing in that area.
Criticisms And Performance Of Call Centres
Criticisms of call centres generally follow a number of common themes, from both callers and call centre staff. From callers, common criticisms include
operators working from a script.
non-expert operators (call screening).
incompetent or untrained operators incapable of processing customers' requests effectively.
overseas location, with language and accent problems.
automated queuing systems. This sometimes results in excessively long hold times
complaints that departments of companies do not engage in communication with one another.
deceit over location of call centre (such as allocating overseas workers false English names)
requiring the caller to repeat the same information multiple times.
Common criticisms from staff include
close scrutiny by management (e.g. frequent random call monitoring).
low compensation (pay and bonuses).
restrictive working practices (some operators are required to follow a pre-written script).
high stress: a common problem associated with front-end jobs where employees deal directly with customers.
repetitive job task.
poor working conditions (e.g. poor facilities, poor maintenance and cleaning, cramped working conditions, management interference, lack of privacy and noisy).
impaired vision and hearing problems
operators working from a script.
non-expert operators (call screening).
incompetent or untrained operators incapable of processing customers' requests effectively.
overseas location, with language and accent problems.
automated queuing systems. This sometimes results in excessively long hold times
complaints that departments of companies do not engage in communication with one another.
deceit over location of call centre (such as allocating overseas workers false English names)
requiring the caller to repeat the same information multiple times.
Common criticisms from staff include
close scrutiny by management (e.g. frequent random call monitoring).
low compensation (pay and bonuses).
restrictive working practices (some operators are required to follow a pre-written script).
high stress: a common problem associated with front-end jobs where employees deal directly with customers.
repetitive job task.
poor working conditions (e.g. poor facilities, poor maintenance and cleaning, cramped working conditions, management interference, lack of privacy and noisy).
impaired vision and hearing problems
Some Varieties Of Call Centres
Some variations of call centre models are listed below:
Remote Agents – An alternative to housing all agents in a central facility is to use remote agents. These agents work from home and use internet technologies to connect.
Temporary Agents – Temporary agents who are called upon if demand increases more rapidly than planned.
Virtual Call centres – Virtual Call centres are created using many smaller centres in different locations and connecting them to one another. There are two methods used to route traffic around call centres: pre-delivery and post-delivery. Pre-delivery involves using an external switch to route the calls to the appropriate centre and post-delivery enables call centres to route a call they've received to another call centre.
Contact centres – Deal with more media than telephony alone including Email, Web Callback and internet Chat.
Remote Agents – An alternative to housing all agents in a central facility is to use remote agents. These agents work from home and use internet technologies to connect.
Temporary Agents – Temporary agents who are called upon if demand increases more rapidly than planned.
Virtual Call centres – Virtual Call centres are created using many smaller centres in different locations and connecting them to one another. There are two methods used to route traffic around call centres: pre-delivery and post-delivery. Pre-delivery involves using an external switch to route the calls to the appropriate centre and post-delivery enables call centres to route a call they've received to another call centre.
Contact centres – Deal with more media than telephony alone including Email, Web Callback and internet Chat.
Administration Of Call Centre
The centralisation of call management aims to improve a company's operations and reduce costs, while providing a standardised, streamlined, uniform service for consumers. To accommodate large customer bases, large warehouses are often converted to office space to host all call centre operations under one roof.
Call centre staff can be monitored for quality control, level of proficiency, and customer service by computer technology that manages, measures and monitors the performance and activities of the workers. Typical contact centre operations focus on the discipline areas of workforce management, queue management, quality monitoring, and reporting. Reporting in a call centre can be further broken down into real time reporting and historical reporting. The types of information collected for a group of call centre agents can include: agents logged in, agents ready to take calls, agents available to take calls, agents in wrap up mode, average call duration, average call duration including wrap-up time, longest duration agent available, longest duration call in queue, number of calls in queue, number of calls offered, number of calls abandoned, average speed to answer, average speed to abandoned and service level, calculated by the percentage of calls answered in under a certain time period.
Many Call centres use workforce management software, which is software that uses historical information coupled with projected need to generate automated schedules to meet anticipated staffing level needs.
Call centre staff can be monitored for quality control, level of proficiency, and customer service by computer technology that manages, measures and monitors the performance and activities of the workers. Typical contact centre operations focus on the discipline areas of workforce management, queue management, quality monitoring, and reporting. Reporting in a call centre can be further broken down into real time reporting and historical reporting. The types of information collected for a group of call centre agents can include: agents logged in, agents ready to take calls, agents available to take calls, agents in wrap up mode, average call duration, average call duration including wrap-up time, longest duration agent available, longest duration call in queue, number of calls in queue, number of calls offered, number of calls abandoned, average speed to answer, average speed to abandoned and service level, calculated by the percentage of calls answered in under a certain time period.
Many Call centres use workforce management software, which is software that uses historical information coupled with projected need to generate automated schedules to meet anticipated staffing level needs.
What is Call Center ?
A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
Work Environment Of Data Entry Jobs
Data entry and information processing workers usually work a standard 40-hour week in clean offices. They sit for long periods and sometimes must contend with high noise levels caused by various office machines. These workers are susceptible to repetitive strain injuries such as carpal tunnel syndrome, neck and back injuries, and eyestrain. To help prevent these conditions, many offices have adopted regularly scheduled breaks, ergonomically designed keyboards, and workstations that allow workers to stand or sit as they wish.
Some workers in this occupation telecommute, working from their homes on personal computers linked by telephone lines to those in the main office. This arrangement enables them to key in material at home while still being able to produce printed copy in their offices
Some workers in this occupation telecommute, working from their homes on personal computers linked by telephone lines to those in the main office. This arrangement enables them to key in material at home while still being able to produce printed copy in their offices
Earnings On Data Entry JObs
This section discusses typical earnings and how workers are compensated—by means of annual salaries, hourly wages, commissions, piece rates, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. Almost every statement in the Handbook contains 2006 OES-survey earnings data for wage and salary workers. Information on earnings in the major industries in which the occupation is employed, also supplied by the OES survey, may be given as well.
In addition to presenting earnings data from the OES survey, some statements contain additional earnings data from non-BLS sources. Starting and average salaries of Federal workers are based on 2007 data from the U.S. Office of Personnel Management. The National Association of Colleges and Employers supplies information on average salary offers in 2007 for students graduating with a bachelor’s, master’s, or Ph.D. degree in certain fields. A few statements contain additional earnings information from other sources, such as unions, professional associations, and private companies. These data sources are cited in the text.
Benefits account for a significant portion of total compensation costs to employers. Benefits such as paid vacation, health insurance, and sick leave may not be mentioned, because they are widespread. In some occupational statements, the absence of these traditional benefits is pointed out. Although not as common as traditional benefits, flexible hours and profit-sharing plans may be offered to attract and retain highly qualified workers. Less common benefits also include childcare, tuition for dependents, housing assistance, summers off, and free or discounted merchandise or services. For certain occupations, the percentage of workers affiliated with a union is listed. These data come from the CPS survey.
In addition to presenting earnings data from the OES survey, some statements contain additional earnings data from non-BLS sources. Starting and average salaries of Federal workers are based on 2007 data from the U.S. Office of Personnel Management. The National Association of Colleges and Employers supplies information on average salary offers in 2007 for students graduating with a bachelor’s, master’s, or Ph.D. degree in certain fields. A few statements contain additional earnings information from other sources, such as unions, professional associations, and private companies. These data sources are cited in the text.
Benefits account for a significant portion of total compensation costs to employers. Benefits such as paid vacation, health insurance, and sick leave may not be mentioned, because they are widespread. In some occupational statements, the absence of these traditional benefits is pointed out. Although not as common as traditional benefits, flexible hours and profit-sharing plans may be offered to attract and retain highly qualified workers. Less common benefits also include childcare, tuition for dependents, housing assistance, summers off, and free or discounted merchandise or services. For certain occupations, the percentage of workers affiliated with a union is listed. These data come from the CPS survey.
Data Entry Jobs
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If you are interested in working part-time from home for some extra
income or whether you're looking for a full-time career making $200 -
$400 per day,Here is the right path for that.
* Earn $4,000 or More per Month!
* Thousands of Satisfied Members!
* Worldwide Access - Work from Any Country!
* 24 Hour Support!
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BPO Career Tips
Education and Careers over the past two decades has undergone a sea change. Until 20 years ago there were limited careers and standard routes to those careers. Today a student on the threshold of College Education or opting a Career is baffled by the myriad options before him. With the advent of liberalization and the opening of the economy to the international world, innumerable career opportunities are being created all the times.
India has seen the limelight in the past few years shifting rapidly, first it was computer education and training in the early 90's, Y2K was the star during the closing years of the last century. Then as the dot com boom soared high, it was followed by B2B and B2C, followed by the SCM and CRM mantra. Today’s star goes by the name of BPO or Business Process Outsourcing. India is today at the core of the Outsourcing Revolution. However as outsourcing moves beyond just call centers and cost cuts, clients are looking for companies that can provide them with that competitive advantage and go with them where they can’t go alone.
Companies across the globe are favoring India - due its talented and educated work force. Read more about what BPO careers can do for you. As the BPO sector booms in the job market today, you could also get a sizable piece of the pie.
What's a BPO Career all about? A BPO career revolves around the core activity of delivering business process outsourcing services. This involves voice (telephone) and non-voice (email, chat) based customer interaction services, transaction processing, telemarketing, technical support or analyzing of customer specific data. It also involves back-end jobs such as claims processing and processing of Finance & Accounting transactions.
In a growing BPO organization, career opportunities exist across various facets of the business - extending from the core contact center to support functions like HR, legal, marketing, quality, administration etc. Opportunities in the contact center include customer support, telemarketing, technical support and multilingual support (which require people having knowledge of foreign languages like French, Spanish etc.). Opportunities also exist for experienced people from various backgrounds and industries. - like hospitality, services and the retail industry.
The booming BPO industry seems to very complacent with its success, for the pavilion at the Bangalore IT.com had just about a few big BPO/call center players. Business process outsourcing jobs are increasingly being sent by American firms to the low pay nations, nation to register the highest growth in BPO jobs is India . Most of the Call Center jobs are now moving to the countries like India, Philippines, Russia, Mexico, and Canada where cost is low which is huge savings for the companies outsourcing.
In a growing BPO firm the career opportunities exists across various parts of business, from core contact center to the supporting functions like legal, HR, quality, marketing, administration etc. Opportunities in contact center involve telemarketing, customer support, telemarketing, technical support and multilingual support. Because of its vast English speaking population, India has become an ideal candidate for outsourcing US workload through business process outsourcing. English is a popular and well spoken language here. Indians learn English as their second language and are familiar with it. But speaking the global language is not the sole reason for this choice.
The fact that Indian labor is relatively cheaper than American, was also a valid argument for those in favor of outsourcing. Indian labor cost is almost one tenth as compared to American when it comes to the call center industry in particular. That stems from the facts that Indian standards of living are lower than Americans and that Indian pay structures vary greatly from their American counterparts. So America saves costs and benefits from the same by outsourcing its work to India. Call center units are not very demanding as far as qualifications and prerequisites are concerned. Most call center jobs require a basic understanding of computers and a good grasp over English. And the urban youth of India are computer literate graduates with a command over English language. This is the ideal unskilled labor that the call center industry is looking for.
India has seen the limelight in the past few years shifting rapidly, first it was computer education and training in the early 90's, Y2K was the star during the closing years of the last century. Then as the dot com boom soared high, it was followed by B2B and B2C, followed by the SCM and CRM mantra. Today’s star goes by the name of BPO or Business Process Outsourcing. India is today at the core of the Outsourcing Revolution. However as outsourcing moves beyond just call centers and cost cuts, clients are looking for companies that can provide them with that competitive advantage and go with them where they can’t go alone.
Companies across the globe are favoring India - due its talented and educated work force. Read more about what BPO careers can do for you. As the BPO sector booms in the job market today, you could also get a sizable piece of the pie.
What's a BPO Career all about? A BPO career revolves around the core activity of delivering business process outsourcing services. This involves voice (telephone) and non-voice (email, chat) based customer interaction services, transaction processing, telemarketing, technical support or analyzing of customer specific data. It also involves back-end jobs such as claims processing and processing of Finance & Accounting transactions.
In a growing BPO organization, career opportunities exist across various facets of the business - extending from the core contact center to support functions like HR, legal, marketing, quality, administration etc. Opportunities in the contact center include customer support, telemarketing, technical support and multilingual support (which require people having knowledge of foreign languages like French, Spanish etc.). Opportunities also exist for experienced people from various backgrounds and industries. - like hospitality, services and the retail industry.
The booming BPO industry seems to very complacent with its success, for the pavilion at the Bangalore IT.com had just about a few big BPO/call center players. Business process outsourcing jobs are increasingly being sent by American firms to the low pay nations, nation to register the highest growth in BPO jobs is India . Most of the Call Center jobs are now moving to the countries like India, Philippines, Russia, Mexico, and Canada where cost is low which is huge savings for the companies outsourcing.
In a growing BPO firm the career opportunities exists across various parts of business, from core contact center to the supporting functions like legal, HR, quality, marketing, administration etc. Opportunities in contact center involve telemarketing, customer support, telemarketing, technical support and multilingual support. Because of its vast English speaking population, India has become an ideal candidate for outsourcing US workload through business process outsourcing. English is a popular and well spoken language here. Indians learn English as their second language and are familiar with it. But speaking the global language is not the sole reason for this choice.
The fact that Indian labor is relatively cheaper than American, was also a valid argument for those in favor of outsourcing. Indian labor cost is almost one tenth as compared to American when it comes to the call center industry in particular. That stems from the facts that Indian standards of living are lower than Americans and that Indian pay structures vary greatly from their American counterparts. So America saves costs and benefits from the same by outsourcing its work to India. Call center units are not very demanding as far as qualifications and prerequisites are concerned. Most call center jobs require a basic understanding of computers and a good grasp over English. And the urban youth of India are computer literate graduates with a command over English language. This is the ideal unskilled labor that the call center industry is looking for.
Wednesday, August 6, 2008
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